Telemarketing Services Inbound Telemarketing

Inbound Telemarketing

Use inbound telemarketing services to convert incoming calls into sales. Get more results from every inbound call with our savvy cross-selling and upselling services.  

Telemarketing Services for Your Inbound Calls

Telemarketing Services for Your Inbound Calls

Turn Call Flow into Cash Flow with Inbound Telemarketing

What is Inbound Telemarketing?
Inbound Telemarketing is sale of products or services to people who call a phone number in an advertisement or website. Inbound Telemarketing and outbound telemarketing are both elements of the inside sales marketing process. Inbound telemarketing may include up-selling or cross-selling related products and services.

Incoming calls can come from many sources including catalogs, direct mail, DRTV, emails, faxes, print, radio, text messages, voicemail and websites. No matter the response vehicle, get more results from every inbound contact with our savvy cross-selling and upselling telemarketing services.

Integrate inbound telemarketing with your CRM. We can help you to identify top buyers and prospects by examining purchase patterns. Use interactive voice response (IVR) to identify customers and sales prospects. Our agents then provide them with targeted offers.  

Let Us Help Make Your Inbound Telemarketing Program a Success!

To make your inbound telemarketing campaign a success requires a combination of careful planning, scalability and flexibility. AnswerNet will consult with you to devise a customized inbound telemarketing program that will handle a realistically projected call volume.

Our project management staff works closely with you to carefully script calls to streamline the inquiry/order process and maximize conversions. All inbound telemarketing programs include scheduled meetings throughout the campaign to review and, if necessary, revise your program.

Flexible Program Options

AnswerNet can handle your inbound telemarketing program from start to finish, 24/7. Choose between full-time, overflow and weekend/after-hours support. Make your inbound telemarketing program one that your customers will remember with our toll-free vanity numbers.

Experience and Capabilities

No matter what size or scale, we have the experience to handle your inbound telemarketing campaign. Hundreds of companies, including leading businesses, charities and celebrities, have chosen AnswerNet to manage their inbound telemarketing programs. Our network also provides you with backup sites so if a disaster strikes one center, another can take or make your calls.

Catalog and Order Entry Using Inbound Telemarketing

Sell your products and services on the Web? AnswerNet can enter orders directly into your existing e-commerce web forms. Your orders arrive to you in real time, ready for fulfillment.

Don’t have an order entry system in place yet? We can design and customize one for you. Our scripting and IT experts let you concentrate on the other aspects of launching your inbound telemarketing campaign. When you need us to make inbound telemarketing happen, AnswerNet is there to answer your calls. We are available 24x7, 365 days a year.

Turn DRTV / Direct Response into Inbound Telemarketing

By responding to all customer calls promptly, no matter how busy the phone lines get, AnswerNet can turn your promotions into inbound telemarketing. Whether you are anticipating 1,000 calls or 10,000; whether you are running a local spot or a national campaign - we are standing by to capture each order, donation or pledge. Our agents quickly and accurately enter all the information needed to turn each request into results using our web-based or customized order entry software.

Appointment Setting / Sales Visits

Make inbound telemarketing happen face-to-face with product demos and sales visits. AnswerNet’s inbound telemarketing agents qualify leads and set up meetings between hot prospects and your sales teams with our online appointment scheduling system or yours.

Customer Care and Support and Inbound Telemarketing

Ensure your inbound telemarketing program will keep customers for a long time. AnswerNet’s staff are trained to answer customers’ questions about your products and services pre-and post-sales. We can also provide help desk services including problem resolution, opening trouble tickets for your support staff and paging/dispatching field reps.

Credit Card / Order Processing

Let us show you the money from inbound telemarketing. AnswerNet offers a variety of credit card processing solutions to fit your specific needs. Using a secure bank routing number, we transfer funds directly into your account. This frees your staff from administrative chores and speed up your cash flow.

Multi-Language and Communication Support

Marketing to recent immigrants and international customers? AnswerNet has agents fluent in Spanish and French in our centers and in many more languages via our translation partners. Have hearing-impaired customers? Our TTY service connects them on your behalf.

Order Management & Fulfillment

Deliver the results of your inbound telemarketing program! Call AnswerNet to warehouse, process, and deliver products and literature quickly and reliably. Our fulfillment facility is in easy trucking distance of 6 of the 10 top U.S. markets and two major airports.

Timely Reporting and Results

View your inbound telemarketing transactions and receive detailed information via AnswerNet’s easy-to-view and easy-to-use customized reporting packages, included with all our inbound services. Obtain critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you - or view in online in a web based portal.

How Inbound Telemarketing Works and Why it is Successful

Inbound telemarketing is a highly effective strategy that involves a passive approach to engage with potential customers. Instead of actively reaching out to prospects, inbound telemarketing focuses on waiting for customers to initiate contact. This approach creates a more comfortable and non-intrusive experience for users, as they are the ones who choose to initiate the conversation.

The success of inbound telemarketing lies in its ability to create a direct and personalized connection with customers. When a customer has a query or suggestion regarding a product or service, the primary objective of inbound telemarketing is to address their concerns and provide accurate information. This direct interaction allows businesses to build trust and rapport with customers, thereby increasing the likelihood of making sales.

One of the key elements of inbound telemarketing is its reliance on a content marketing strategy. By leveraging various online platforms, companies can create valuable and informative content that encourages potential customers to contact them first. This approach ensures that users feel empowered and in control, as they are seeking information voluntarily.

The advantages of inbound telemarketing are numerous. Firstly, it can offer a higher return on investment (ROI) compared to traditional outbound telemarketing methods. By waiting for interested customers to make contact, businesses can focus their resources on individuals who are already showing a genuine interest in their products or services. This targeted approach significantly increases the chances of converting inquiries into sales.

Additionally, inbound telemarketing provides agility in the sales strategy. With an online presence, companies can make their contact information easily accessible to users, enabling them to reach out with questions or inquiries quickly. This streamlined process allows for easier and faster sales closures, as customers have the opportunity to gather all the necessary information without any obligation or pressure to make a purchase.

Overall, inbound telemarketing works by harnessing the power of customer-initiated contact. By providing informative content and maintaining a strong online presence, businesses can effectively convert inquiries into sales. The success of inbound telemarketing lies in its ability to create a comfortable and personalized customer experience while maximizing sales opportunities and improving marketing strategies.

Whether you choose inbound telemarketing or traditional telemarketing, contact us to see how we can help.

Contact us today for a free consultation.